Carmarthenshire Direct provides access to and information about a wide range of Council services to all Carmarthenshire County Council customers.
Whether you prefer to access council services online, by telephone, or in person Carmarthenshire Direct gives you a greater choice of methods and extended opening hours.
Carmarthenshire Direct deals with 482,000 customer enquiries each year.
Our friendly and professional Customer Services staff deal with many of the phone calls you make to the Council and greet you when you come into one of our Customer Service Centres.
All of our team will try to help with your queries or give you advice about other agencies that may be able to help you.
How to contact us by telephone, text or e-mail
Carmarthenshire Direct deals with a range of telephone and e-mail enquiries about council services. Our friendly, knowledgeable Customer Agents are located within Carmarthenshire, ready to help with your enquiries.
Calls may be recorded as part of our commitment to training, audit and quality assurance.
Telephone us on 01267 234567 or Text 07892 345678 or e-mail us at firstname.lastname@example.org
For details of opening hours please click here.
How to contact us in person
Our Customer Service Centres are situated at convenient locations throughout the County. Staff at any of our Customer Service Centres can help you with enquiries about all Council services and most enquiries can be handled without the need to refer them to a specialist officer or to another council office.
For more information on each of our Customer Service Centres and details of opening hours please click here.
Do it online
Why not visit our online services page? This section allows you to apply for or request services, report issues and make a payment for services at a time convenient to you.
More information about Carmarthenshire Direct: our Service Standards, our Customer Charter, our Customer Feedback, our Performance figures and our Achievements.
If things go wrong
We want you to be happy with the service you receive from us. However, if this is not the case, please speak to the Team Leader on duty who will look into the issue and do their best to resolve it for you. Alternatively, you can get in touch with a member of the Customer Services Management Team.
If you are still not satisfied with the outcome, you can make a complaint by following the Council’s Complaints and Compliments procedure.